IT Service Management at the Speed of Light

PhotonDesk is the AI-first ITSM platform that automates workflows, resolves incidents faster, and empowers your team with real-time insights. Built for enterprises that refuse to slow down.

Core Features That Power PhotonDesk

AI Automation

Auto-triage, categorize, and resolve 70% of tickets without human touch.

Omni-Channel Support

Email, chat, Slack, Teams, portal – meet users where they are.

CMDB & Asset Intelligence

Auto-discovery, dependency mapping, and impact analysis.

Predictive Analytics

AI-driven insights, SLA forecasting, and anomaly detection.

Enterprise Security

Applying SOC 2, GDPR, ISO 27001 norms to our standards.

Self-Service Portal

Create tickets with AI-powered knowledge base and workflows.

PhotonDesk Dashboard Screenshots

Loved by IT Leaders Worldwide

"PhotonDesk transformed our service desk. Ticket resolution time dropped 65% in Q1."

– Sarah Chan, CTO

"The AI automation is unreal. Finally an ITSM tool that feels like it's from the future."

– Marc Rodriguez, Head of IT Operations

"Best onboarding experience ever. We were live in under a week."

– Aisha Patel, Service Delivery Manager

Transparent Pricing for Every Stage

Essential

$50
/agent/month billed anually

1 licence for administrator role, analyste, tech or custom role
Employee role limited to 200 is included
Core ticketing incidents/requests/changes/problems
Knowledge base
Email support

Get Started

Professional

$100
/agent/month

1 licence for administrator role, analyste, tech or custom role
Unlimited employee role
Core ticketing incidents/requests/changes/problems
API for self-service portal available and configurable
Knowledge base
Asset & CMDB
Custom dashboards
Email/phone support

Enterprise

Custom integration
Contact us

Everything in Pro
Configurable and customizable CMDB tailored to your environment
Customised API's suited for your business needs
Fully functioning customised self service portal for your enterprise
Ideal for large enterprises looking for a turnkey product
Deployment of standard processes adapted for you (Incident, requests, changes, problems)
Dedicated success manager
Optional AI Assistant and AI Agent
On-prem / private cloud
VIP support

Contact Sales

Detailed Feature Comparison

F E A T U R E	Essential	Professional	Enterprise
Role Employee	Up to 200	Unlimited	Unlimited
Omni-Channel Ticketing
Self-Service Portal			Customised
Knowledge Base
Workflows
AI-Powered Resolution			Customised
Asset Management & CMDB			Customised
Custom Dashboards
Predictive Analytics			Customised
API Access		Full	Full + Customised API
Advanced Security
Support	Email	Priority Email + phone	24/7 Phone + VIP
On-Premise Deployment
Private Cloud
Customisation

Frequently Asked Questions

What is PhotonDesk?

PhotonDesk is an AI-powered ITSM platform for modern teams, offering ticketing, automation, and analytics.

How does pricing work?

We offer a essential plan at 50$ /agent/mois, Professional at $100 /agent/month, and custom Enterprise pricing.

Is it secure?

Yes

What integrations are available?

Custom integration with enterprise

How do I get started?